Which file system would you use to remind staff of specific follow-up actions?

The tickler file is a specialized organizational tool used to remind staff of specific follow-up actions. This system is designed to keep track of tasks, dates, or actions that need attention at various times. Typically, it consists of a series of folders or cards that are organized by date, enabling staff to keep track of ongoing responsibilities and follow-ups easily. When a specific follow-up is due, staff can reference the tickler file to ensure they complete the necessary actions promptly, enhancing workflow and ensuring that important dates are not overlooked.

In contrast, a lead time file primarily serves to track the time it takes to complete certain processes, rather than ensuring follow-up actions are remembered. A patient history file maintains detailed records of a patient's dental treatment and history for healthcare purposes, but it does not function as a reminder system for staff. An insurance claim file is dedicated to managing and processing insurance claims, focusing on financial aspects and transactions rather than follow-up reminders. Therefore, the tickler file is the most appropriate option for reminding staff about specific actions they need to take.